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Legal Terms That Protect Your Account

Using cbb66 means you and we both operate under a clear set of rules — covering your account, your wallet transactions through bKash, Nagad, and Rocket, and how we handle your data.

Account EligibilityWallet Transaction RulesData HandlingUser RightsJurisdiction Notice
cbb66 Legal Terms That Protect Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a formal complaint, our support team handles legal queries through the channels below. For account-specific issues — such as a disputed bKash withdrawal or a verification hold — have your registered mobile number ready when you contact us.

Live Chat Open the chat window from any page on cbb66. For legal queries, select 'Account and Legal' from the topic menu so your message reaches the right team.
Email Support Send detailed legal requests, data access queries, or formal complaints to our support email. Include your account ID and the relevant transaction reference.
Help Centre Our Help Centre has a dedicated Legal and Terms section covering account rules, wallet policies, and how to submit a data request or account closure.
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Your account data — including your registered mobile number, wallet transaction history, and login records — is stored securely and accessed only by authorised cbb66 staff for the purposes of account management, fraud prevention, and legal compliance. We do not sell your personal data to third parties. You can request a summary of the data we hold on your account at any time through our support channels.

Data Retention

We retain your account and transaction records for as long as required by applicable law and our internal compliance policy. You may request deletion of non-essential data after account closure.

Cookie Policy

We use session and analytics cookies to keep your account secure and to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you receive an OTP you did not request, contact support immediately and change your password.

Data Requests

To request access to, correction of, or deletion of your personal data, contact us via email with your account ID. We aim to respond to all data requests within a reasonable timeframe.

Common Legal Questions About Your Account

These are the questions we hear most often about account rules, data rights, and how our terms apply to wallet transactions in Bangladesh.

Access to cbb66 depends on the laws of your location and the eligible regions we serve. We do not make legal determinations on your behalf — check your local regulations before opening an account.

We collect your name, mobile number, and payment wallet details — such as your bKash or Nagad number — to verify your identity and process transactions. This data is held securely and not shared with third parties.

Yes. Contact our support team by email with your account ID and a data access request. We will provide a summary of the personal data and transaction records we hold on your account.

Contact support with your transaction reference number and the mobile number used for the transfer. We check the payment record on our end and resolve confirmed discrepancies directly to your account balance.

Submit a closure request through live chat or email. We process account closures and remove non-essential personal data in line with our retention policy and applicable legal requirements.

We update our terms when our services change. The current version is always published on this page. Continued use of your account after an update means you accept the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.